EMERGENCY INFORMATION FDOT Emergency Travel Alert: For information on the current situation, please visit the following page - Alerts.

Florida Customer Satisfaction Survey

Customer Surveys / 2011/12 Statewide Improvement Areas

Results of 2012 Statewide Improvement Areas

Picture of a Florida Roadway

The 2011/2012 results of the four statewide improvement areas are compared with those of the base year below. The base year for most areas was 2000. Two improvement areas had a base year of 2004: local government input on statewide plans and FDOT feedback regarding local input on roadway priorities.

  • Access to business during construction: sustained improvement (64% vs. 51% in 2000)
  • Timeliness of completing construction: sustained improvement (52% vs. 39% in 2000)
  • Local government input on roadway design: improved satisfaction (80% vs. 65% in 2000)
  • Local government input on statewide plans, input on roadway priorities, and FDOT feedback re local roadway priority input
    • Local government input on statewide plans: improved satisfaction (82% vs. 71% in 2004)
    • Local input on roadway priorities: Improved satisfaction (79% vs. 67% in 2004)
    • FDOT feedback regarding local input on roadway priorities: sustained improvement (71% vs. 62% in 2004)