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Florida Customer Satisfaction Survey

Customer Surveys / 2012 Executive Board Decisions

FY 2012 Executive Board Decisions

Picture of a Florida Roadway

At the January workshop, the Executive Board decided to raise the targets for most improvement areas as the Customer Satisfaction Champions had recommended:

  • Access to business during construction = 65%
  • Timeliness of completing construction = 50%
  • Local government input on roadway design (No Change) = 78%
  • Local government input on statewide plans = 80%
  • Local input on roadway priorities = 75%
  • FDOT feedback regarding local input on roadway priorities = 70%