Florida Department of

TRANSPORTATION

Florida Customer Satisfaction Survey



From August 2011 to May 2012, the FDOT conducted its biennial customer satisfaction surveys. A total of 6,542 FDOT customers responded to our surveys. They included Florida residents (2,881), visitors to Florida (400), government officials (408), and commercial drivers (2853). Like customers in the previous surveys, these groups rated their satisfaction with several aspects of the State Highway System: the visibility of roadway signs and markings, construction zones, traffic flow, rest areas and airports, and overall satisfaction with the transportation system.

The 2011/2012 survey results are comparable to those of the previous customer surveys. As in the past, the results were comparable among the districts for the maintenance-related questions, but varied for other question areas. Major improvement in satisfaction with safety, travel time, congestion and overall transportation system observed last cycle was sustained.

• PowerPoint presentation to the FDOT Executive Workshop in January 2013
• PowerPoint presentation to the FDOT ISD Managers
• 2011/2012 Customer Survey Results of all customer groups
• Statewide Improvement Areas
• Executive Board Decisions