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Florida Customer Satisfaction Survey

Customer Surveys / 2009/10 Statewide Improvement Areas

Results of 2010 Statewide Improvement Areas

Picture of a Florida Roadway

The 2009/2010 results of the four statewide improvement areas are compared with those of the base year below. The base year for most areas was 2000. Two improvement areas had a base year of 2004: local government input on statewide plans and FDOT feedback regarding local input on roadway priorities.

  • Access to business during construction: Significant improvement (65% vs. 51% in 2000)
  • Timeliness of completing construction: Significant improvement (52% vs. 39% in 2000)
  • Local government input on roadway design: Sustained improvement (75% vs. 65% in 2000)
  • Local government input on statewide plans, input on roadway priorities, and FDOT feedback re local roadway priority input
    • Local government input on statewide plans: Improved satisfaction (84% vs. 71% in 2004)
    • Local input on roadway priorities: Improved satisfaction (76% vs. 67% in 2004)
    • FDOT feedback regarding local input on roadway priorities: Improved satisfaction (71% vs. 62% in 2004)