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Florida Customer Satisfaction Survey
From August 2009 to May 2010, the FDOT conducted its biennial customer satisfaction surveys. A total of 7,002 FDOT customers responded to our surveys. They included Florida residents (2,803), visitors to Florida (538), government officials (357), Well Elders (501), and commercial drivers (2803). Like customers in the previous surveys, these groups rated their satisfaction with several aspects of the State Highway System: the visibility of roadway signs and markings, construction zones, traffic flow, rest areas and airports, and overall satisfaction with the transportation system.
The 2009/2010 survey results are comparable to those of the previous customer surveys. As in the past, the results were comparable among the districts
for the maintenance-related questions, but varied for other question areas. Major improvement in satisfaction with safety, travel time, congestion and overall transportation system has been observed.
