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Florida Customer Satisfaction Survey

Customer Surveys / 2008 Executive Board Decisions

FY 2008 Executive Board Decisions

Picture of a Florida Roadway

At the September workshop, the Executive Board decided to take the following actions regarding the improvement areas:

  • Drop "nighttime visibility of roadway striping and markings" as a statewide improvement area but monitor it in future surveys
  • Raise the performance target for "access to business during construction" from 56% to 60%
  • Keep the target for "timeliness of completing construction" at 44%
  • Increase the performance target for "local government input on roadway design" from 72% to 78%
  • Establish performance targets for "local government input on statewide plans, input on roadway priorities and receiving feedback on how their input on roadway priorities was considered"
    • Local government input on statewide plans: 78%
    • Local input on roadway priorities: 74%
    • FDOT feedback regarding local input on roadway priorities: 68%