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Florida Customer Satisfaction Survey
From November 2000 to February 2001, the Florida Department of Transportation (FDOT) conducted its first customer satisfaction survey. Over 5,000 Floridians and visitors to our state responded to this survey. They rated their satisfaction with several aspects of the State Highway System, which included the visibility of roadway signs and markings, construction zones, traffic flow, rest areas and airports, and overall satisfaction with the system. The survey results helped the department identify areas where it can make improvements to Florida's highways and provide initial benchmarks against which changes can be measured in subsequent surveys.
While the overall results were favorable, the respondents of all groups identified some specific areas that required attention:
- Visibility of roadway striping and markings at night
- Timeliness of completing construction projects
- Traffic congestion
- Seeking government input on construction project priorities and design
The Department has developed strategies for addressing concerns identified by customers. Subsequent surveys will enable us to evaluate how well we have addressed customer concerns and improved satisfaction overall.
