It is the policy of the
Florida Department of Transportation to
maintain effective
communication with our
employees, partners and customers.
Effective plain language
communication is clear,
concise, consistent and timely delivery
of a message. It is also
essential to get
feedback verifying the message was
received and understood as
intended.
Communication
(interpersonal skills, oral and written
communication) is one of the core
competencies for senior
leadership, and is expected of managers
and supervisors of
the Department. Each is
encouraged to exhibit excellent
communication skills (refer to
Leadership Communications Guidelines,
No. 075-000-001) and set an
example for
other Department staff.
Communication with our internal and
external customers is key
to achieving excellence.