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Engineering/CADD Systems Office

Engineering/CADD Systems Office / Publications / Customer Support Guide

Customer Support Guide

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The Department’s Customer Support Guide provides CADD support resources for the Department’s personnel and the engineering community to assist in the production of CADD projects for the Department. This guide explains how to find help for specific CADD applications and procedures, who to contact, and what to expect from the support staff within the Engineering/CADD System Office (ECSO), Structures Design Office (SDO), and Survey & Mapping Office (S&MO).

CADD Customer Support Guide
The ECSO, as established by the CADD Manual (Topic 625-050-001), provides:

The Department’s CADD Software to assist the design community to produce plans that meet the Department’s Design Standards, the Plans Preparation Manual, and the CADD Manual.

Statewide CADD user training supporting the District CADD Training programs.

Statewide CADD Software Support when using resource files delivered with the Department’s CADD Software.

References: FDOT Office of Design Publications.

The Department’s CADD Software and installation requirements are available from the ECSO Software websites:

Supported CADD Software.

CADD Software Downloads & Installation Requirements.

CADD Customer Support Guide
File Description Size Updated Date
Customer Support Guide 701 KB 01/29/2016