CTD Helpline Program

If you have questions or concerns please call  (800) 983-2435 or email John Irvine at  John.Irvine@dot.state.fl.us.

The CTD Helpline was created in 1994 to provide transportation disadvantaged customers with an avenue to voice concerns about the coordinated transportation system and also as a means to provide information about the TD program.

The helpline is a part of the Quality Assurance Program being implemented by the Commission for the Transportation Disadvantaged. CTD Helpline staff intake calls, listen and document concerns of the consumer, provide callers with information, refer callers to the appropriate local area, and maintain a database on information from all callers.

All calls that concern local TD services will be referred to the appropriate local staff for follow-up. However, the CTD Helpline staff will follow-up with the customers to insure their concern has been addressed.

In addition, the CTD Helpline staff assist callers in resolving consumer concerns by acting as an advocate or mediator on the caller's behalf.