21st Annual Transportation Disadvantaged Best Practices and Training Workshop Recap

07:45 AM - 09:30 AM    Opening
                                               The New Normal: Leadership and Preparedness in the 21st Century
                                               Keynote Speaker - Lt. General Russel L. Honore' (Ret)


09:45 AM - 11:15 AM    Breakout
                                              Room 101A - Learn How Others Put the "WOW" in Their Service - Innovative Solutions to Challenging Issues
                                                                            Regional County Connection 8-2-13.pptx                              
                                                                            CopayPowerpoint - WOW Session Hillsborough.ppt                              
                                              
                                              Room 101B - 5310 System Safety Study Review
                                                                            5310 presentation-pp.pptx                              
                                              
                                              Room 101C - Technology Experience Sharing & Putting It All Together for Coord Call Center Apps
                                                                            RMCC Presentation.pptx                               
                                                                            RFID.ppt                                                                               
                                                                            Regional Scheduling System Best Practices presentation.pptx              
                                                                            CTD Annual 2013fin.pptx              
                                                                            Technology JTA Regional Scheduling System Best Practices presentation.pptx      

01:30 PM - 03:00 PM    Breakout
                                              Room 101A - Financing: The Elephant in the Room
                                                                            Funding presentation.pptx                              
                                              
                                              Room 101B - Negotiating the Multi-Generational Workplace (Part 1)
                                                                            Multi Generational Session.pdf                              
                                              
                                              Room 101C - TDSP's Best Practices
                                                                            TDSP Best Practices 07-30-13.pptx                               

03:15 PM - 04:45 PM    Breakout
                                               Room 101A - Developing Relevant Performance Measures for Regional Transportation Coordination & Mobility Management
                                                                            FCED 2013 PM Workshop Presentation_080313.pptx                              
                                                                            CTAA Senior Transportation and Mobility Management Presentation.pptx                              
                                              
                                              Room 101B - Negotiating the Multi-Generational Workplace (Part 2)
                                                                            Navigating the Multi-Generational Workplace-1(2).pdf                              

                                              Room 101C - Rural NTD Reporting Requirements and Online Database Training
                                                                            Software Demonstration



Wednesday, August 7th, 2013

08:30 AM - 09:30 AM    General
                                              What Inspires You?
                                              Speaker - Steve Holmes, Florida Commission for the Transportation Disadvantaged
                                                                           No PowerPoint Available

                                              Federal Update
                                              Speaker - Jennifer Hibbert, Federal Transit Administration
                                                                            Federal Update presentation.pptx                              

09:45 AM - 11:15 AM    Breakout
                                              Room 101A - Put the Volunteer in Your Program
                                                                           BLUBIRD MOBILITY NETWORK 2013 Presentation.pptX                              
                                                                           TDConf FINALPresentation 2013-3.pptx                              
                                              
                                              Room 101B - Harnessing Matching Mechanisms and Leveraging Local Resources
                                                                            Harnessing Match.ppsx                              
                     
                                              Room 101C - Transit Call Centers - The Front Line in Customer Service
                                                                           Call Centers FL TD.ppt                               
                                           
01:15 PM - 02:45 PM    Breakout
                                              Room 101A - You know your service is valuable, do others? Communicating the value of services you offer
                                                                           CTAA 2013 You Know Your Service is Valuable.pdf                              
                                                                           You Know Your Service is Valuable 080313.pptx                              
                                              
                                              Room 101B - Florida RTAP Roundtable & Customer Driven Service
                                                                           National RTAP CustomerServiceLearner Guidebook.pdf                              
                                                                           RTAP Roundtable.pptx                              

                                              Room 101C - Planners Roundtable (Part 1)
                                                                           No Presentation

03:00 PM - 04:30 PM    Breakout
                                             Room 101A - Preventative Maintenance Planning, Training and Technical Assistance Program (PrMPT)
                                                                           Software Demonstration
                                              
                                             Room 101B - Medicaid Fraud
                                                                           Medicaid Fraud compliance and fair hearings.pptx                              

                                             Room 101C - Planners Roundtable (Part 2)
                                                                           No Presentation

06:30 PM - 08:30 PM     Awards Banquet
                                                                           2013 Annual Awards Banquet PowerPoint Presentation.pptx
                                                                           2013 Annual Awards Program.pdf