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Office of Information Systems

Office of Information Systems / Hours of Availability

Hours of Availability

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OIS has established scheduled Hours of Availability for OIS applications and services. These are the times that OIS will ensure the availability of these resources for use by our FDOT customers.

Although OIS strives to provide continuous service, systems do require occasional maintenance. OIS will always schedule maintenance outside the Hours of Availability unless circumstances require immediate attention. This means that some systems and services may occasionally be unavailable during intervals outside of the scheduled Hours of Availability.
If there is an emergency requiring the disruption of systems or services during the scheduled Hours of Availability, appropriate notices will be sent to our Florida Department of Transportation Customers.
 
All times are Eastern Time (GMT -05:00)
  Monday - Friday Saturday Sunday
OIS ENTERPRISE APPLICATIONS
(FM, CITS, Trns*port, etc.)		 Available 6am-9pm 6am-7pm No Guaranteed Availability
Maintenance 9pm-6am 7pm -11:59pm All Day
EMAIL and Network
(Exchange, Enterprise Vault)		 Available 6am-11:59pm 6am-7pm 10am-11:59pm
Maintenance 12am-6am 7pm-11:59pm 12am-10am
MAINFRAME and DATABASE
(Internet, intranet, TSO, FOCUS, SAS, and access to application databases for ad hoc reporting		 Available 6am-11:59pm 7am-7pm No Guaranteed Availability
Maintenance 12am-6am 7pm-11:59pm All Day