Florida Department of

TRANSPORTATION

Office of Information Systems

April Blackburn is the manager of the Business Systems Support Office, also referred to as BSSO.  BSSO is responsible for developing and maintaining enterprise applications for the Department.  In this role, the Information Systems Development Methodology is followed as a structured method for planning, organizing, and documenting the application and BSSO projects. BSSO prepares an annual work plan which is the basis of work for the fiscal year.  (July 1 through June 30)  This plan identifies the projects and support for each application.  The plan is approved by the Information Resources Management Council (IRMC) each year. BSSO  is responsible for the following:

Rapid Technology Solutions (RTS)
Research, analyze, design and develop customer solutions using rapid application development methodologies to limit the solution's exposure to the forces of changing technology. Develop and incorporate modular designs to support a self-sufficient customer base. Coordinate and direct an appropriate educational program to support customer solutions. Prepare and maintain all pertinent documentation.

BSSO Multimedia is dedicated to providing FDOT offices with quality training and support. We work in a fast paced environment and specialize in making your training goals a reality.

Enterprise Applications Development (EAD)
Develop large-scale Department-wide applications which will be deployed statewide. Analyze and manage service requests for web-based development as prioritized by the Information Resources Management Council (IRMC). The development process follows the Information Systems Development Methodology (ISDM) and partners with the user-community as applicable. Prepare all pertinent application system documentation for the developed application.

Data Base & Business Systems Support (DBBSS)
Provide design, implementation, maintenance, and performance monitoring for production and test data base structures, for which OIS is the custodian. Administer the Department's central metadata Repository content. Provide technical support for application developers and end users including acquisition, configuration, installation and use of software used to access the Department's data base environments.

Engineering / Operations Applications Support (EOAS)
Analyze and manage service requests for the maintenance and enhancement of Engineering / Operations computer applications, including Commercial Off-the-Shelf (COTS) applications. Document, coordinate and direct technical improvements and upgrades to these applications and prepare the end users for functional changes that may result. Respond to technical emergencies and impacting business rule changes in an efficient and timely manner.

Business Applications Development (BAD)
Analyze and manage service requests for development, enhancement and maintenance of business applications using technologies such as Geographic Information Systems (GIS), workflow, and web. Coordinate and direct BSSO involvement with mandatory OIS Infrastructure projects. Provide Webmaster Support for the FDOT Intranet and Internet environments. Provide Development, Maintenance and Support of Web Application Standards. Prepare and maintain all pertinent business application system documentation.

Financial Applications

Support (FAS)
Analyze and manage service requests for the maintenance/enhancements of department-wide financial management applications as prioritized by the user community and the Information Resources Management Council (IRMC) following the Information Systems Development Methodology (ISDM). Prepare and maintain all pertinent financial management and administration application system documentation.